Feedback

We value your input. Your feedback directly influences our development priorities and helps us improve the SEC Provisioner for all customers.

How to Submit

  • AWS Marketplace: Use the “Contact Seller” button on our product listing

  • Email: support@axontechlabs.com

  • Account Representative: Contact your dedicated representative if applicable

Feature Requests

Have an idea for new functionality, or want to modify how an existing feature works? We want to hear it.

When submitting a feature request, please include:

Field

Description

Feature Name

Short descriptive name (e.g., “Pre-Deployment Cost Estimation”)

Description

What the feature should do

Use Case

How you would use it in your workflow

Business Impact

Why this matters to your organization

Priority

Critical / High / Nice-to-Have

Example:

Feature Name: Custom Policy Templates

Description: Allow clients to provide their own IAM policy templates alongside the built-in ones.

Use Case: Our compliance team requires additional policy constraints beyond the standard templates.

Business Impact: Currently requires manual policy creation after deployment, adding review cycles and risk.

Priority: High

Feature Voting

Already see a feature you want on our Roadmap? Vote for it! Reference the feature name or ID in your message and tell us your use case. Features with the most votes get prioritized for the next release.

Documentation Feedback

Help us make our documentation clearer and more useful.

When submitting documentation feedback, please include:

Field

Description

Document

Which document (e.g., USER_GUIDE, TROUBLESHOOTING)

Section

Which section is affected

Issue

What’s unclear, missing, or incorrect

Suggestion

How you’d improve it (optional)

Example:

Document: TIER_COMPARISON

Section: Feature Matrix

Issue: Not clear which policy templates are included in each tier.

Suggestion: Add a column showing the count of policy templates per tier.

What We’re Looking For

  • Sections that are confusing or hard to follow

  • Missing topics or use cases

  • Incorrect or outdated information

  • Examples that would help clarify a concept

  • Typos or formatting issues

What Happens Next

  1. Acknowledgment — We confirm receipt within 2 business days

  2. Review — Our team evaluates the request

  3. Prioritization — Feature requests are added to the Roadmap based on demand and feasibility

  4. Updates — Check Release Notes for implemented changes